Owner FAQs

No. You are not required to accept Section 8 at this time. We keep a close eye on legislation that could change this and will advise of any changes as soon as possible.

Yes! In the state of Texas, all residential property managers are required to hold a real estate license at a minimum, ensuring they meet professional and ethical standards. Our dedicated Broker brings over a decade of experience, having been licensed in Texas since 2013. With extensive industry knowledge and a commitment to excellence, we provide expert guidance and trusted management services to protect and enhance your investment.

We are always available for urgent or emergency situations and strive to provide prompt answers to your questions. Your Owner Portal is a valuable resource, offering real-time reports and helpful information at your fingertips. If you need additional details after hours and your portal doesn’t have the answers you need, please email your property manager with a detailed request, and we will respond first thing in the morning. Property management is a 24/7, 365 days a year profession and we value work life balance for our staff to ensure they bring their very best to service you and your tenants.

Yes! We distribute funds through next-day ACH deposit, ensuring your rental income is delivered directly to your bank account quickly, securely, and at no cost to you.

For your convenience, a copy of your tenants' leases will be securely uploaded to your Owner Portal, giving you easy access whenever needed. The lease agreement is officially executed between the tenant and Elevate Property Management, ensuring a seamless and professionally managed rental experience.

Yes, we absolutely sell real estate in addition to being experts at property management. We believe that successfully managing your investments requires a deep understanding of real estate investing. At Elevate Property Management, we go beyond traditional property management—we are your dedicated partners in investment portfolio management. Whether you're looking to expand your holdings, liquidate assets, or execute a 1031 exchange, your property manager is the ideal partner to guide you through the process. With firsthand knowledge of your property and a strategic approach to real estate, we’re here to help you maximize your investment potential every step of the way. After all, no one knows your property better than we do.

We take the hassle out of owner disbursements by processing them on the 15th of every month and ensuring your funds are securely deposited directly into your bank account via next-day ACH. This seamless, efficient process allows you to enjoy timely and hassle-free access to your rental income.

Rent is due on the 1st of each month, with a three-day grace period before late fees begin on the 4th. To encourage timely payments, our collection efforts start in the final days of the previous month, when we send friendly reminders that rent is coming due. If rent remains unpaid by the 5th, we issue a three-day notice to vacate.

We believe in maintaining open communication, and if a tenant is experiencing financial difficulties, we strive to work out a payment plan to help them catch up and prevent an unexpected vacancy. However, if no formal payment plan is agreed upon and executed by the 10th, we proceed with the eviction filing process. All court costs are charged back to the resident, and in most cases, we are willing to dismiss an eviction once all past-due rent, late fees, and court costs are paid in full.

We understand that rental delinquencies can impact your property's cash flow, which is why we prioritize thorough tenant screening and a structured collections process to minimize risk. Should an eviction become necessary, rest assured that we handle the entire process for you, allowing you to focus on your investment with peace of mind.

At move in, we sign a minimum of a 12 month lease. However, if your tenant moves in during a slower leasing season (typically during the winter months, November-February), we may sign a slightly longer lease to push their lease expiration into a more preferential leasing period. At lease renewal, we typically offer a 12 month renewal option.

Our standard security deposit is equal to one month’s rent. However, for applicants who may fall slightly short of our screening criteria, we require a double deposit as an added layer of protection.

If your property is vacant and in rent-ready condition, we can begin management right away to ensure a seamless transition. For occupied properties, we require a minimum of seven days from the time we receive all necessary tenant documents to properly set up their accounts and formally notify them of the management change. Our goal is to make the process smooth and efficient while keeping both you and your tenants informed every step of the way.

We specialize in single family homes, duplexes, triplexes, quadplexes and garden style, boutique apartment communities.

Our Owner Statements are fully customizable and our standard statement package contains the following: Owner Statement, Transaction Summary, Ledger, Open Work Orders Summary, Rent Roll, and copies of all invoices.

Elevate securely holds tenants' security deposits in our designated deposit trust account, ensuring full transparency and proper management. This allows us to handle the complete accounting process when your tenant moves out, including a detailed photo move-out inspection, identifying tenant-responsible charges, and addressing any tenant objections to those charges.